Terms and conditions


Products and Images On Line

LUCIAODESCALCHI.COMdeclines every responsibility that, due to a particular configuration of a client’s computer or to malfunction, the colors of the products visualized on the web site could appear to be slightly different from the original.

Images on LUCIAODESCALCHI.COMbelong to LUCIA ODESCALCHI and any unauthorized use of these images without the express written consent of LUCIA ODESCALCHI is forbidden.

It is possible that Designers make changes during the production phase and/or decide not to produce an item.
In the event there is a difference with a Pre-Order item or an item will not arrive from the Designer, LUCIAODESCALCHI.COMwill contact the Client for express approval and either proceed to shipment or cancel the order for a refund.

For more information contact: sales@luciaodescalchi.com


Product Availability

Items featured on the web site reflect the actual availability of the item in color and size. The site is linked to all the holdings of LUCIA ODESCALCHI including warehouses and stores.

Once the order is processed by the Orders Department LUCIAODESCALCHI.COMreserves the right to re-confirm the availability of the merchandise, verify the transaction’s validity and check the Client’s record with LUCIA ODESCALCHI.COM. Clients will be informed if for any reason the item ordered is not available or if the order cannot be processed as per the Client’s request.


Terms & Conditions

This notice contains the terms and legal conditions that govern the web site, LUCIA ODESCALCHI.COM.

Users of LUCIAODESCALCHI.COMaccept and agree to respect all the conditions included in this declaration.

If Users do not accept these terms, LUCIA ODESCALCHI reserves the right to ask the Users to refrain from using the LUCIAODESCALCHI.COMweb site.

The access and the use of the web site LUCIAODESCALCHI.COMare for personal use only.

The visualization of the web site LUCIAODESCALCHI.COMprovides Clients with product information and the possibility to purchase merchandise.


Property, Copyright & Trademark

LUCIA ODESCALCHI is the owner of the web site LUCIAODESCALCHI.COMand its contents. This includes, but is not limited to, the documentation, images, characters, design, music, software, codes and format scripts. The material included in the web site LUCIAODESCALCHI.COMis protected by copyright.

Reproduction, modification, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from LUCIA ODESCALCHI.

LUCIA ODESCALCHI does not allow the use of the web site’s contents or the trademark for any other purpose than what is written above.


Commercial Policies


Processing Orders

LUCIA ODESCALCHI reserves the right to decline an order in the event that the order does not receive express verification or approval from the Client’s bank.

Once an order is placed for available items no changes can be made to that order. Orders placed separately will be shipped separately.

LUCIAODESCALCHI.COMreserves the right to delay a shipment if the order is not able to be shipped for reasons beyond control. Please note that during promotions and sales there may be delays in immediate shipping.

It is at the sole discretion of LUCIA ODESCALCHI to reserve the right to decline to process an order and/or offer service to anyone at any time.


Final Customers

LUCIA ODESCALCHI has created and published the web site LUCIAODESCALCHI.COMwith the mission to offer a service exclusively for its own Clients.

The products on sale on the web site LUCIAODESCALCHI.COMare destined to the Final Customer. By “Final Customer”, LUCIA ODESCALCHI intends person or persons who do not operate their own entrepreneurial nor professional activity that may include but not be limited to the re-sale of merchandise purchased at LUCIA ODESCALCHI.COM.

Therefore, LUCIA ODESCALCHI invites Users who may not be considered a “Final Customer” to refrain both from attempting to establish business relations with LUCIAODESCALCHI.COMnor to use accounts of third parties to forward purchase orders relative to the merchandise on sale.

In regard to the commercial policy described above, LUCIA ODESCALCHI reserves the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies.


Client Requirements

To place orders at LUCIAODESCALCHI.COMClients must: 

– Be an individual as defined as a “Final Customer” 

– Be 18 years or older 

– Be eligible and competent to enter legally binding contracts 

– Have a valid POP e-mail address. 

- Have a valid Credit Card: Visa, American Express, MasterCard or a Verified Paypal Account or a Bank account


Declination of Responsability

LUCIA ODESCALCHI publishes information on its web site LUCIAODESCALCHI.COMto provide a service to Users, but declines every responsibility of the possibility of eventual technical inaccuracy and/or typographical errors. Once brought to attention, LUCIA ODESCALCHI will execute immediate correction.

LUCIA ODESCALCHI also reserves the right to make corrections and changes to the web site when necessary without giving prior notice.

LUCIA ODESCALCHI does not offer any guaranty that the information published on its own web site, is in conformity with the laws of the User’s competent jurisdiction.

LUCIA ODESCALCHI web site LUCIAODESCALCHI.COMis a protected site according to international Internet standards which, if used correctly, Users can be reassured not to encounter viruses. However, LUCIA ODESCALCHI declines any responsibility from eventual problems, damages, viruses or risks that the User may incur during the misuse of the web site and declines any responsibility from eventual faulty operations of the web site due to the deactivation of “cookies” in the User’s browser.

Users must accept the terms and conditions of this legal notice, and must be sure to visit these pages periodically for updates, changes and corrections.

LUCIA ODESCALCHI reserves the right to modify the terms and the conditions contained in this legal note when it is necessary without giving prior notice.


Italian Law

The LUCIAODESCALCHI.COMweb site, in adhering to Italian law and in particular to the Court of Rome, states:

“Entering this web site the User and LUCIA ODESCALCHI agree that the laws and the regulations of the Italian State will enforce any questions pertinent to the use of the web site. The User and LUCIA ODESCALCHI also agree to submit exclusively to the competent Court of Florence for the questions above. LUCIA ODESCALCHI does not guarantee in any way that material present on the web site can be appropriate or of possible use in other countries, and the access to those materials from places where the relative contents are illegal is expressly prohibited. Users who choose to enter this site from said locations, do so at their own risk, and are solely responsible to respect relative local laws.”



LUCIA ODESCALCHI, with its legal headquarters in Piazza Santi Apostoli, 81 – Roma, Italy – provider of the services and activities available in the web site LUCIA ODESCALCHI.COM, may use the personal data, voluntarily provided by the User, as per the laws in force: Article 13 of Italian Law 196/2003.

Users are invited to visit this page periodically, for information according to updated laws and regulations.

LUCIA ODESCALCHI specifies that, while the use of personal data is necessary to execute the required services, Users are assured that the use of such data will not be used for profiling research, but solely to facilitate site management and the execution of orders.

Personal data, voluntarily provided by the User, will not be communicated nor sold to a third party.

All necessary information required in order for credit card payments and transactions to be processed (credit/debit card number, expiry date, security code) will be sent to our bank (specifically UniCredit S.p.A.) and fraud-monitoring team for authentification, via encrypted protocol, without any third party interference. This information will never be seen or stored for any purpose by LUCIA ODESCALCHI.

The security measures on our site are intended to help reduce the risk of unauthorized access or dispersion of data that may cause any personal risk to the security of our clients. For this reason, we suggest that site users ensure the computer that they are using has up-to-date security software and is connected to the internet through a reputable and trusted service provider.

LUCIA ODESCALCHI has implemented security measures to protect the users and their data entered. Despite their efforts, LUCIA ODESCALCHI cannot guarantee that these security measures will limit and exclude any and all risks of unauthorized access to this information. For this reason, we advise our users to always navigate on the LUCIA ODESCALCHI site from a secure computer source with updated software that allows ample protection of sensitive data (anitvirus software) and that the Internet provider itself possesses safety requirements for the secure transmission of such data over the Internet.

LUCIA ODESCALCHI informs its Users are protected by Article 7 of the Italian Law n. 196/2003. Users can reserve the right to request the following information from LUCIA ODESCALCHI:

  1. the confirmation of the existence of personal data relative to the User
  2. the clear communication of the data together with their source
  3. the motives and the finality of their use

The request for the above information can be renewed with an interval of ninety days, except for the existence of justified motivations; the cancellation, the modification in anonymous format of all of the data in case of violation of laws, together with the data which is not used for the aims for which they were collected.


Shopping on Line


Prices & Currencies

Published prices and final invoices are in Euro.

Final credit card and PayPal debited amounts may vary based on currency fluctuations and bank commissions.

LUCIAODESCALCHI.COMencourages clients to contact their home bank to receive the accurate price conversion and any bank commissions related to the transaction.


Order Payment


The following methods of payment are accepted by LUCIA ODESCALCHI.COM:


Credit Card

When clients place orders online, Credit Card details are forwarded to a protected online banking system provided by Unicredit which accept Visa, MasterCard, American Express, JCB and Carte Bleu. 

Please visit: www.unicredit.it and for further information.


Credit Card Security

LUCIAODESCALCHI.COMClients are guaranteed maximum Credit Card security because all transactions are processed using a secure server. 


LUCIAODESCALCHI.COMadvises Clients to apply for E-commerce security PIN CODES provided by Verified by Visa and SecureCode by MasterCard. 

For more information, please visit www.visa.com or www.mastercard.com


Credit Card Charges

If there are sufficient funds and the account information is valid, the order will be processed instantly. Credit cards are charged at the moment that the order is confirmed for both available merchandise and for Pre-order items (which are shipped later in the season when the merchandise arrives).

Bank Wire Transfer

When Bank Wire Transfer is selected at the order confirmation as the method of payment, the customer will automatically receive an email confirming the account information for LUCIA ODESCALCHI.COM. The merchandise will then be reserved for the order and shipped once the funds are deposited in LUCIA ODESCALCHI’s bank account. 

It is mandatory that the Client send a scan or fax of the bank transaction within 48 hours of confirming the order. Merchandise will be shipped once the funds have reached LUCIA ODESCALCHI’s bank account. 

If the scan or fax of the bank transaction is not received within 48 hours of the request, the order will be cancelled. 

The merchandise will be shipped once LUCIA ODESCALCHI has received the funds and the merchandise is available for shipment.



LUCIAODESCALCHI.COMwelcomes payments from PayPal Accounts and reserves the right to process orders only if shipped to the same address that the verified Paypal account is registered with.


First-Time Client

For Credit Card and paypal payments LUCIAODESCALCHI.COMcan request that Unicredit contact the Client’s bank for approval of the charges or to double check the account information with Paypal. This verification process will delay immediate shipping. 
LUCIAODESCALCHI.COMalso reserves the right to ship the order only to the Billing Address.


Pre-Order Payment

Clients can place orders for merchandise that is scheduled to arrive later in the season. LUCIAODESCALCHI.COMreminds Clients that Pre-Orders are scheduled to arrive before the end of the month indicated on the web site. 

In the event an item reserved by the Client does not arrive, the Client will be informed and a refund or store credit will be issued.

The credit card will be charged the date of order placement.

PayPal payments for Pre-Orders are the same day as order placement.

Bank Wire transfers for Pre-Orders are invoiced the day the funds arrive in LUCIA ODESCALCHI’saccount.

The shipping address country inserted for Pre-Orders cannot be modified, updated or changed in any way.


Order Status

It is possible to check the status of your order directly on line by accessing the reserved area and clicking on the MY ORDERS tab.

We remind clients once an order is placed for available items no changes can be made to that order. Orders placed separately will be shipped separately.


Codici promozionali

Clients who have been sent a LUCIA ODESCALCHI PROMO CODE by newsletter, through social networks or on approved promotional web sites can insert this code during order purchase and checkout. Each code has a validity start and end date which limits its use and cannot be extended. PROMO CODES cannot be used in conjunction with other promotions. However they can be used in conjunction with Store Credit Vouchers.


Gift Cards



  1. is redeemable exclusively on-line for any article featured on the LUCIAODESCALCHI.COMwebsite allowing the recipient to shop amongst the finest collections of clothing, shoes, handbags, accessories and jewellery for both Men and Women from the greatest international fashion designers.
  2. is available in increments from Euro 100, 200, 500, 1000 and 5000.
  3. is sent to the recipient in an elegant gift envelope accompanied by a personal message.
  4. has a validity of 12 months.
  5. can be used for one or more orders.
  6. can be used towards an order of greater value than the Gift Card amount.
  7. can be used in conjunction with other LUCIAODESCALCHI.COMGift Cards of varying amounts towards one purchase. Contact sales@luciaodescalchi.com for a cumulative code.



Orders placed with Gift Cards can be returned. If the returned item is for a refund the amount of the return will be credited back to the Gift Card.

LUCIAODESCALCHI.COMGift Cards are sent by priority shipment to the address indicated during the order process. LUCIAODESCALCHI.COMis not responsible for shipment delays or mishaps due to incorrect or incomplete shipping addresses.

LUCIAODESCALCHI.COMGift Cards are anonymous and, therefore, LUCIAODESCALCHI.COM is not responsible for the misuse of lost or stolen cards. Please contact sales@luciaodescalchi.com for lost or stolen Gift Cards.

LUCIAODESCALCHI.COMreserves the right to refuse orders placed with Gift Cards that may be invalid, fraudulent or the result of code duplication.

Orders placed with Gift Cards are subject to the standard commercial terms and privacy policies as published on LUCIAODESCALCHI.COM.


Shipment Information


Shipment and Fees

All shipments will be provided by MBE Mail Boxes Etc.

As required by International Laws regulating Commerce and Trade of imports and exports, all shipments from LUCIAODESCALCHI.COMare accompanied by an invoice declaring the exact total value of merchandise purchased in Euro. Sale items purchased will be accompanied by an invoice declaring the discounted value of the items.


Shipment date


Orders are shipped from LUCIAODESCALCHI.COMin Rome, Italy – Monday – Friday from 10:00 a.m. – 3:00 p.m. (CET) Orders placed Friday after 3:00 p.m., Saturday, and Sunday will be processed on Monday morning. 

LUCIAODESCALCHI.COMships worldwide using express delivery services affiliated to MBE Mail Boxes Etc..

Estimated transit time after dispatch:

– Italy, Europe, USA and Canada: 3-5 working days, according to the final destination 

– South America, Asia and the Middle East, Africa, Australia and Oceania: 3-7 working days for major cities / 4-8 working days for remote areas.


LUCIA ODESCALCHI shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of LUCIA ODESCALCHI.


We remind first-time Clients that LUCIAODESCALCHI.COMwill request Unicredit to contact the Client’s bank for approval of the charges. This verification will delay immediate shipping.



Orders with available merchandise are shipped the day after order placement from Monday-Friday 10:00 a.m. – 3:00 p.m. (Orders placed on weekends are shipped on the following Monday). In all cases, LUCIAODESCALCHI.COMreserves the right to delay a shipment if the order is not able to be shipped for reasons beyond control. Please note that during promotions and sales there may be delays in immediate shipping.



Pre-Orders are debited and invoiced the day of Order Placement during regular office hours from 10:00 a.m. – 3:00 p.m. Shipment will be the day that the merchandise arrives.


Shipment Tracking

When the order is shipped, Clients receive an E-mail from LUCIAODESCALCHI.COMspecifying the tracking number and a direct link to monitor the shipment status.

In the event of delays in Customs, Clients will be notified directly by the courier and/or LUCIA ODESCALCHI.COM.


Successfull Shipment Delivery

Upon delivery of every order, Clients are asked to inspect the box carefully BEFORE signing for the delivery. LUCIAODESCALCHI.COM packages are carefully sealed in transparent plastic with a LUCIAODESCALCHI.COM logo print tape around the sides of the box.

If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact LUCIAODESCALCHI.COMat sales@luciaodescalchi.com.

If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the LUCIAODESCALCHI.COM commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.


Shipment Insurance

LUCIAODESCALCHI.COM shipments insurance against theft and accidental damage can be provided on Client request with additional cost to the Client. Email sales@luciaodescalchi.com to request insurance. Once the shipment reaches the destination, the goods are no longer insured.


Return Policy


If for any reason clients are not satisfied with an order, the item(s) – not purchased with a promotional discount – can be returned for size exchange, store credit or full refund within seven (7) days of the merchandise’s delivery date, provided that the item is in its original condition with hangtags and security seals still attached. Shipping costs must be paid for by the customer for all return or exchange items unless the reason for the return/exchange is due to a product that is defective/damaged upon receipt. All sale/clearance/discounted and custom-made/sized items cannot be returned or exchanged. LUCIAODESCALCHI.COM is unable to offer refunds or exchanges on Lucia Odescalchi items that have been purchased on other websites or from other retailers. Shipping and handling charges are not refundable.


In the unlikely event that clients receive a defective/damaged item, they can return or exchange the item. They will be reimbursed in full for the initial shipping costs on defective/damaged items, and if they choose to exchange the defective/damaged items, the new items will be shipped at no cost.


  1. Please contact sales@luciaodescalchi.com for return/exchange approval and further instructions. Please include the Order Number, the Item Code(s) of the item(s) to be returned and state if the return is for a defective/damaged items, or for a size exchange, store credit or a refund.


  1. Clients can choose between three compensation options: 



  1. Returns must be shipped within seven (7) of the order delivery date.


Return Terms and Conditions